Frequently Asked Questions

I'm Getting An Unidentified Developer Warning On My Mac
Last updated 8 months ago

Our products are safe to download. If you get a warning like ““Service” can’t be opened because it is from an unidentified developer.
Your security preferences allow installation of only apps from the Mac App Store and identified developers...."

This is because if you try to open an app that is not registered with Apple by an identified developer, you get a warning dialog. This doesn’t necessarily mean that something’s wrong with the app. The app is newly released and wasn't reviewed since it was released.

To override your security settings and open the app anyway:

1. In Finder, locate the app you were trying to open called “Service Manager”
2. Press the Control key and click the Service Manager icon, then choose Open from the shortcut menu.
3. Click Open.
 The app is saved as an exception to your security settings and you can open it in the future by double-clicking it just as you can in any registered app.

Note: Another way to grant an exception for a blocked app is to click the “Open Anyway” button on the Security pane of System Preferences. This button is available for about an hour after you try to open the app.

To open this pane, choose Apple menu > System Preferences, then click Security & Privacy.

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